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Service requests er sat på skinner hos DSB

Da DSB outsourcede dele af sin it til NNIT, blev processerne for service requests sat på en prøve. Bente Hasgard Olesen, IT-drift- og –sikkerhedschef hos DSB, fortæller i denne artikel, hvordan dialog og to målrettede projekter satte processen på skinner igen, så DSB får de ønskede it-leverancer til tiden og i den ønskede kvalitet.

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